In order to understand the advantages of the automation of business processes we will explain two economical terms and how automation is beneficial for each.
First, a broad overview of what is meant by "Front Office" and "Back Office" and then a deeper dive into the Back Office.
Front Office processes
The front office is the general name of group of units or processes in companies responsible for working directly with clients and customers.
Typical front-office functions include communication with customers, receive and input for the further processing of orders from customers, providing the customer with clarifying product information; inventory management, order management, financial management, telephone calls and sending informational messages to customers, handling incoming calls etc.
Back Office processes
Back-end office is responsible for the following processes: verification (consistency, compliance) transactions recorded by the front office, control provision (cash or securities), supplier management, warehouse management, human resources, simplified accounting.
Many companies are making a parallel automation of the front-end and back-end processes. No more paper documentation, no more hours of searching for some invoice or bill. The latest software is used to gather data about customers for future ad campaigns. Thanks to the automation employees are able to perform multitasking – taking care of few tasks at the same time. Just like front-end automation, better performance and cost reduction are the main advantages of this automation. The distribution time is significantly better because less time is needed to transfer the goods.
A serious company looking to advance in this highly competitive market should grab the opportunity for automation of the business process as soon as possible!