Pending Orders Tab
The Pending Orders tab shows orders that are either ready for shipment (Paid and Awaiting Shipment, or PaAS) or are being held. By PaAS we mean orders for which buyers have completed checkout and paid for their items. This is especially important for eBay purchases as buyers can commit to pay but take several days to actually complete the payment.
There are 4 functions available to users of this tab. In addition there is brief information on each of the orders shown in this tab:
There are 4 functions available to users of this tab. In addition there is brief information on each of the orders shown in this tab:
1. Pole eBay for New Orders.
When pressed, this button will request all new orders since the last time orders were downloaded from eBay. Press this button if automation is off.
Note(s):
Note(s):
- Orders take up to 10 minutes to download
- Per recommendations from eBay, orders should be downloaded from eBay no more frequently than every 15 minutes
- This can be automated via the "Automation" tab
2. Post Pending Orders to Suppliers
When pressed, this button will post all PaAS orders to the supplier(s) indicated for each order. In the screen shot above, there is only one PaAS order that would be posted to the supplier.
Note(s):
Note(s):
- This can be automated via the "Automation" tab
3. VIEW
By clicking on "VIEW," each order, whether "Paid and Awaiting Shipment" or "Holding Orders," can be inspected to view and edit detailed information regarding that order, including:
- Full order number
- Link to audit the order. Specifically, what has been done by the commerceESB system to that order since received.
- Order status
- Ship-to address
- Ship tracking info and detailed breakdown of the costs paid by the buyer
- Options to communicate shipping requirements to the supplier. Specifically "Ship Complete" indicates to the supplier to ship a multi-line item order as one shipment, rather than shipping each line item out separately. "Signature Required" indicates to the supplier to require signature from the recipient upon delivery.
- A chart showing the actual items ordered by the buyer, including: SKU, Title, Quantity Ordered, drop down list of where to send the quantity for fulfillment (e.g. a supplier or from your internal warehouse), and the quantity available at the various suppliers and your warehouse. At this time, you cannot split an order between suppliers. If a buyer purchases 5 of an item, all 5 must be sent to one place for fulfillment.
- Additional fields to capture notes, be it for internal systems or to communicate to suppliers.
4. > or < Buttons
The ">" or "<" buttons move the specific order from "Paid and Awaiting Shipment" to the "Holding Orders" windows (or back), i.e. these buttons change the status of the orders.
5. Order ID
To make order IDs easily readable, each order in this tab has an abbreviated Order ID. The Order ID shown is the last eight (8) digits of an order's full order ID. For example, if buyer makes a purchase from eBay, the full order ID is made up of a hyphenated number (e.g. 110111877097-27057354001). Whereas the full Order ID will be shown on the order details page (see "3. VIEW" above), the Order ID on the Pending Orders tab will show only 57354001.
6. Other Summary Information
Depending on your setup, this view will also provide other summary information from the order details page. Information can include if the purchaser is in the US, if you have local supply, etc.
